Please use if you have an urgent medical problem and your GP practice is closed. You will be supported to access the most appropriate healthcare for your needs. If you call NHS 111, please be patient.

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Covid-19 / Coronavirus

Covid Vaccinations

A prioritisation list has been produced by the NHS in order for the vaccine to be delivered to groups who will need it first. We will contact you when it’s the right time to come forward, so please don’t contact the practice to seek a vaccine before then.

Watch our videos showing what to expect when you attend for your appointment: 

Walk through

How to get there

  • Your appointment is at Farnham Hospital, first floor.
  • You will need to wear a mask.
  • You will be directed by marshalls on arrival.
  • Please allow 10 minutes to get to your appointment from the car park.
  • Consider any walking aids and/or carer support as the one way route is lengthy.
  • The entire process should take approximately 1 hour
  • We will need easy access to your arm for vaccination.
  • Please take some time to read the information in this link before arriving for your vaccination. 
  • Do not attend if you have any Covid related symptoms or have tested positive for Covid in the last 28 days.

Face Coverings

  • Patients should all wear a face mask unless they are exempt. 

  • Exemption can be determined by a clinician if patient does not have a certificate

  • All patients are told to wear a face mask when they book a face to face appointment (and the appointment reminder text also states this)

  • If a patient attends without a face mask they can be offered one at the reception desk 

  • If patient refuses to wear one (but they are not exempt), reception should ask them to leave the building and if possible convert the appointment to a telephone appointment OR call the clinician, who may then choose the “exempt” the patient by following the below process.

  • If patient believes they are exempt but does not have any proof, please follow this process:

    • Call/screen message the clinician to see if they are happy to determine that the patient is exempt and update with an Emis alert

    • ask the patient to wait outside until the clinician is ready to send in

    • escort the patient to their appointment and do not allow them to wait in reception

Please see NHS face covering guidance here:

How we care for our patients during the pandemic

Locally, GP practices are working extremely hard and adapting to support their patients while helping to restrict the spread of the COVID-19 virus.

Nationally, all patients contacting their GP surgery receive an initial assessment online or over the phone. Patients with COVID-19 symptoms are contacted by telephone. If, following a clinical assessment, they then need a face-to-face appointment arrangements have been made for them to be seen at a specially-designated site at Farnham Centre for Health.

Keeping people with COVID-19 symptoms separate from people who do not have symptoms is key if we are to help reduce the impact of the pandemic on patients and our NHS staff. This is why we have erected portakabins outside of the centre. COVID patients and non-COVID patients will be securely segregated and different entrances will be used.

Signage is displayed across the site clearly marking which areas patients should move to.

We appreciate this is inconvenient to patients and we would like to thank everyone concerned for their understanding and their cooperation during this difficult time. We would also like to thank all staff involved for their hard work and dedication.


(Above) Our friendly clinicians still ready to help you during this pandemic!!

Please see below some resources which may be of use to you and your family during the Covid-19 pandemic.

Advice and guidance from the government website

Coping with Family life during lockdown

Mental Health Support Services Surrey

NHS 111 guidance and self-isolation notes

Farnham Town Council Coronavirus Support Fund

Surrey and Borders Foundation Trust

The latest information regarding services managed by Surrey and Borders Foundation Trust can be found at -

The Surrey and Borders Single Point Access can be contacted via 0300 456 8342,

Mental health crisis support and drop-in

Safe Havens remain open as usual, as does the Mental Health Crisis Helpline, 0800 915 4644. Patients should be encouraged to use these alternative forms of crisis support to reduce pressures on A&E and acute services and to reduce the risk of Covid-19 infection.

The Oasis service in Farnborough remains open 6.30pm – 9.30pm seven days a week to see people.  The service provides a safe and supportive environment for those experiencing, or prevention of a health crisis. Contact free phone 0800 772 0527 or text 07879 376 286.

Psychological Therapies

Talkplus (IAPT service), remains open for self-referral. Services have been adapted to offer a service by phone or online. For more details and for access to a resource library of online video modules please visit the website -

Wellbeing Service

While the Wellbeing Centre building in Aldershot has had to close, the provider Andover Mind remain open to receiving new referrals either by professionals or self-referral. The service can provide support to all levels of mental health need, from mild/moderate depression and anxiety to patients with a serious mental illness diagnosis. All referrals will receive an assessment of need to help agree with the patient what support would be most beneficial. While the centre remains closed, support will be provided by phone, or online. Staff are available 9.30am – 5.00pm, Mon – Fri.  Please contact 01252 317481, or for more information visit

Community Connections (Farnham)

While our provider, Catalyst, have had to suspend group activity, 1-2-1 support to patients continues and the service remains open to new referrals. Community Connections support those with moderate and severe mental health problems, working in partnership with users, carers and other local organisations to expand the ability for individuals with mental health needs to achieve their full potential through participation in the opportunities within their local community. For more information and referral details visit -

Carers and dementia support

Countywide Carers Service Action for Carers Surrey  remains open for business, providing ‘at distance’ support. Crossroads Care Surrey have suspended their home-based Carer breaks service, but they continue to support existing and new clients with practical support such as shopping and prescription collection, dog walking and remote ‘keeping in touch’ services.

Advice, information and support to carers and people with dementia and memory problems. Contact 01264 332297, or visit

Perinatal health

Southern Health continue to provide perinatal support to those in need. Face to face contact continues where this is required to ensure patient safety with other visits and activity carried out via phone or video-conferencing. For more information visit -

Assist Service, National Autistic Society

One to one support, provided to patients over the age of 16 with a diagnosis, or seeking a diagnosis of autism. The service remains open to referrals with sessions carried out by phone or skype. For more information contact -


Advice on finance, for carers, managing mental health, support groups and support groups.


Tips on managing OCD symptoms during outbreak.

Every mind matters

Learning disabilities

Surrey and Borders -

Mencap -

Resources for people with learning disabilities -


Resources for corona related anxiety, including videos. Also on Twitter #coronanxiety

Women’s Aid

Online support available.

Parents and children

Healthier Together Website Information on Coronavirus in children, how to explain testing to children etc.

Young Minds

National helpline for parents free Mon-Fri from 9.30am to 4pm see

For education - Anna Freud Centre have put together a document Supporting schools & colleges: A guide to supporting the mental health and wellbeing of pupils and students during periods of disruption they have also developed three videos, one for school staff, one for parents and one for children and young people which we hope will be useful.


While the Surrey and Borders Recovery College have taken the difficult decision to suspend courses for the Spring Term, there is an online course on Coping During the Pandemic available -

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