Locally, GP practices are working extremely hard and adapting to support their patients while helping to restrict the spread of the COVID-19 virus.
Keeping patients and staff safe is the top priority and local NHS commissioners have been working with colleagues in GP practices to develop a system that meets the changing needs.
Nationally, all patients contacting their GP surgery receive an initial assessment online or over the phone. Patients with COVID-19 symptoms are contacting 111 online or over the telephone. If, following a clinical assessment, they then need a face-to-face appointment arrangements have been made for them to be seen at a specially-designated local site.
For the population of Aldershot, Farnborough, Fleet and Farnham, this site is Farnham Centre for Health.
Keeping people with COVID-19 symptoms separate from people who do not have symptoms is key if we are to help reduce the impact of the pandemic on patients and our NHS staff. This is why we have erected marquees outside of the centre. Here patients will be seen initially (weather dependent) and, if required, a further consultation will happen in a secure location inside the centre. COVID patients and non-COVID patients will be securely segregated and different entrances will be used.
Signage will be displayed across the site clearly marking which areas patients should move to.
We appreciate this is inconvenient to patients and we would like to thank everyone concerned for their understanding and their cooperation during this difficult time. We would also like to thank all staff involved for their hard work and dedication.
(Above) Our friendly clinicians still ready to help you during this pandemic!!
Please see below some resources which may be of use to you and your family during the Covid-19 pandemic.
Advice and guidance from the government website
Coping with Family life during lockdown
Mental Health Support Services Surrey
NHS 111 guidance and self-isolation notes
Farnham Town Council Coronavirus Support Fund
Surrey and Borders Foundation Trust
The latest information regarding services managed by Surrey and Borders Foundation Trust can be found at - https://www.sabp.nhs.uk/aboutus/coronavirus
The Surrey and Borders Single Point Access can be contacted via 0300 456 8342, firstname.lastname@example.org
Mental health crisis support and drop-in
Safe Havens remain open as usual, as does the Mental Health Crisis Helpline, 0800 915 4644. Patients should be encouraged to use these alternative forms of crisis support to reduce pressures on A&E and acute services and to reduce the risk of Covid-19 infection. https://www.sabp.nhs.uk/our-services/mental-health/safe-havens/SafeHavenAldershot
The Oasis service in Farnborough remains open 6.30pm – 9.30pm seven days a week to see people. The service provides a safe and supportive environment for those experiencing, or prevention of a health crisis. Contact free phone 0800 772 0527 or text 07879 376 286.
Talkplus (IAPT service), remains open for self-referral. Services have been adapted to offer a service by phone or online. For more details and for access to a resource library of online video modules please visit the website - https://www.talkplus.org.uk/
While the Wellbeing Centre building in Aldershot has had to close, the provider Andover Mind remain open to receiving new referrals either by professionals or self-referral. The service can provide support to all levels of mental health need, from mild/moderate depression and anxiety to patients with a serious mental illness diagnosis. All referrals will receive an assessment of need to help agree with the patient what support would be most beneficial. While the centre remains closed, support will be provided by phone, or online. Staff are available 9.30am – 5.00pm, Mon – Fri. Please contact 01252 317481, email@example.com or for more information visit https://www.andovermind.org.uk/
Community Connections (Farnham)
While our provider, Catalyst, have had to suspend group activity, 1-2-1 support to patients continues and the service remains open to new referrals. Community Connections support those with moderate and severe mental health problems, working in partnership with users, carers and other local organisations to expand the ability for individuals with mental health needs to achieve their full potential through participation in the opportunities within their local community. For more information and referral details visit - https://www.catalystsupport.org.uk/mental-health-and-wellbeing/
Carers and dementia support
Countywide Carers Service Action for Carers Surrey remains open for business, providing ‘at distance’ support. Crossroads Care Surrey have suspended their home-based Carer breaks service, but they continue to support existing and new clients with practical support such as shopping and prescription collection, dog walking and remote ‘keeping in touch’ services.
Advice, information and support to carers and people with dementia and memory problems. Contact 01264 332297, firstname.lastname@example.org or visit https://www.andovermind.org.uk/
Southern Health continue to provide perinatal support to those in need. Face to face contact continues where this is required to ensure patient safety with other visits and activity carried out via phone or video-conferencing. For more information visit - https://www.southernhealth.nhs.uk/services/mental-health/specialist-mental-health-services/perinatal-mental-health-services/
Assist Service, National Autistic Society
One to one support, provided to patients over the age of 16 with a diagnosis, or seeking a diagnosis of autism. The service remains open to referrals with sessions carried out by phone or skype. For more information contact - Assist.Surrey@nas.org.uk
Advice on finance, for carers, managing mental health, support groups and support groups. https://www.rethink.org/advice-and-information/covid-19-support/
Tips on managing OCD symptoms during outbreak. https://www.ocduk.org/ocd-and-coronavirus/
Every mind matters
Surrey and Borders - https://www.sabp.nhs.uk/our-services/learning-disabilities
Mencap - https://www.mencap.org.uk/advice-and-support/health/coronavirus-covid-19
Resources for people with learning disabilities - https://www.bild.org.uk/wp-content/uploads/2020/03/LD-Senate-Coronavirus-resources-for-use-with-people-with-learning-disabilities-30.3.2020.pdf
Resources for corona related anxiety, including videos. Also on Twitter #coronanxiety
Online support available. https://www.womensaid.org.uk/information-support
Parents and children
Healthier Together Website Information on Coronavirus in children, how to explain testing to children etc. https://what0-18.nhs.uk/popular-topics/coronavirus
National helpline for parents free Mon-Fri from 9.30am to 4pm see https://youngminds.org.uk/find-help/for-parents/parents-helpline/
For education - Anna Freud Centre have put together a document Supporting schools & colleges: A guide to supporting the mental health and wellbeing of pupils and students during periods of disruption they have also developed three videos, one for school staff, one for parents and one for children and young people which we hope will be useful.
While the Surrey and Borders Recovery College have taken the difficult decision to suspend courses for the Spring Term, there is an online course on Coping During the Pandemic available - https://lms.recoverycollegeonline.co.uk/course/view.php?id=373